Privacy Policy

At SpinsUp77, the privacy of every Australian player matters. This Privacy Policy explains how we collect, use, store and protect personal information when a player uses our platform. By creating an account or browsing our site, players agree to the practices described below.

Information We Collect

We collect personal information needed to run a safe, compliant online casino, including:

Identity information: full name, date of birth and identification documents used for verification;
Contact information: email address, phone number and residential address;
Financial information: payment details required to process deposits and withdrawals;
Account activity: game history, session data, login times and transaction records;
Technical data: IP address, browser type, device identifiers and operating system;
Communications: messages sent to support through Live Chat, Telegram, Facebook or WhatsApp.

This information comes directly from the player during registration, deposits, promotions and support requests, plus some technical data collected automatically on site visits.

How We Use Information

Personal data serves specific purposes only:

Verifying identity and age for responsible gambling and anti-money laundering obligations;
Processing transactions and managing accounts securely;
Providing customer support;
Sending account notifications, including deposit confirmations and security alerts;
Running promotions such as the VIP Program, Fortune Wheel and referral rewards;
Improving the platform based on aggregated usage data;
Detecting and preventing fraud or unauthorised access;
Meeting legal and regulatory requirements.

We do not sell or rent personal information to third parties for their own marketing purposes.

Cookies and Tracking

Our site uses several cookie types: essential cookies for session management and login, analytics cookies to understand site navigation, preference cookies that remember settings such as language, and marketing cookies used only with consent to show relevant promotions. Non-essential cookies can be managed or disabled through browser settings, though disabling essential cookies affects account functionality.

Data Storage and Security

Security practices include SSL encryption across the platform, access-controlled servers with regular audits, two-factor authentication options at login, and internal staff data-access policies. Data is retained only as long as needed for the purposes above or as required by law, then securely deleted or anonymised. No online platform can guarantee absolute security, and players are encouraged to use a strong, unique password and to log out after each session.

Personal data may be shared with payment processors to complete deposits and withdrawals, identity verification providers for age and identity checks, IT and hosting providers under confidentiality agreements, and regulators or law enforcement where the law requires disclosure. Third parties accessing player data are bound by contractual obligations covering its protection and use.

Player Rights

Players may request access to their personal data, ask for corrections through their account or support, request deletion subject to legal retention rules, and opt out of marketing at any time via the unsubscribe link or by contacting support. Complaints about how data is handled can be raised with SpinsUp77 directly, and players also have the right to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Responsible Gambling and Data Use

Account data, including playing patterns and deposit history, supports responsible gambling obligations, which may include identifying signs of problem gambling and applying account restrictions where necessary. Free, confidential support is available at any time through Gambling Help Online on 1800 858 858.

Age Restriction

Our services are intended only for players aged 18 and over. We do not knowingly collect data from minors, and any such account is closed once identified.

Policy Updates

This Privacy Policy may be updated to reflect changes in practices, technology or legal obligations. Registered players are notified of material changes by email or a notice on the site, and the latest revision date is always shown on this page. Continued use of SpinsUp77 after an update means acceptance of the revised policy.